What happens if I exceed the number of free kilometers?
In case you surpass the number of free kilometers, there is a small extra fee that applies per extra kilometer.
How do I renew my rental?
You rental is renewed automatically every month, after a successful charge of your credit/debit card.
How do I terminate my rental? Is there a penalty?
To terminate your rental, you will need to inform us via email at least 6 days before your next payment is due. If you have completed more than 18 months of continuous rental, the subscription fee will be fully refunded as long as any possible no charges arise from damages.
When I must pick up the car?
After we have confirmed availability all the necessary paperwork and payments has been completed, you must pick-up within 4 business days. If you fail to do so, please note that the reservation will be cancelled.
From where can I pick-up the vehicle?
You may pick up the vehicle from one of our location around Croatia. We can also deliver it to your door for an extra fee.
Please note that if the car you have chosen is not available in your area you wish to pick it up from, we may transfer it for an extra fee.
Can I upgrade the car model at any point during the rental? Is there any cost?
Of course! All you need to do is to contact us via email stating the car model on listed on our website that you wish to upgrade. After we confirm availability, we will inform you in order to pay the subscription difference between the 2 car models.
E.g. if you are renting a vehicle with monthly rental rate of €250 and at the start of your rental you have paid a subscription fee of €500. If you want to upgrade to a vehicle with a monthly rental rate of €350, then you the extra amount you will be asked to pay is €700-€500 = €200.
Please note that after 18 months of continuous rental, you will be refunded the amount of the initial subscription fee (€500) while the extra amount (i.e. €200 in the example) will be refunded after 18 months of rental have been completed from the date of payment.